Frequently asked questions

What are "Trending", "Hot", "Popular" and "New"?

“Trending”, “Hot”, “Popular” and “New” are the sorting system of posts.

  • “Trending” is what is starting to get most upvotes / comments / shares / views in the last 24 hour.
  • “Hot” is what’s been getting a lot of upvotes / comments / shares / views in the last 7 days.
  • “Popular” is what’s been getting a lot of upvotes / comments / shares / views in the last 30 days.
  • “New” sorts post by the time of upload with the newest on top.

Our popularity ranking is also supervised by content appropriateness  factor – please refer to Rules

What does "Points" mean?

  • Points are the fuel and mechanism for most of functions at The Onion News.
  • Points are being calculated based on many factors.
  • Points are being used as one of factors to determined “Ranks”.
  • For more details of Points & Ranks – please refer to Points

How can I change E-mail / Password?

How can I delete my account?

Please go to Setting (as in changing Email / Password).

How can I publish new post?

How can I delete my posts?

No, you can’t, so please be careful when posting.

How can I edit my posts?

No, you can’t, so please be careful when posting.

How can I change my avatar / my cover image?

To change your avatar, upload it first

Then choose the area for your final avatar, and crop it

To change your cover image, just upload it

  • Make sure the size should be larger than 1920px wide, and 265px tall for best result.

How can I change / update my profile info?

I see some profiles with social link icons. How to do?

You edit your profile and put the whole social profile links in the field

I can't verify my account. OR I didn't recieve the verification email. Why?

Check your spam folder first. If it isn’t there, contact us here.

I can't upload photos/videos. Why?

Your files might exceed the limit of upload size:

  • Maximum upload file size: 5MB

Allowed types of file to upload:

  • Image (jpe, jpeg, png)
  • Mp4

My posts are pending for too long / are deleted when pending / are deleted after publishing. Why?

It could be any of these reasons:

  • The auto spam filter identified your posts as spams.
  • The community/other users downvoted and/or reported your posts.
  • Your account is suspended or banned because you have violated our rules.

I can't see my comments / I can't comment anymore. Why?

It could be any of these reasons:

  • The auto spam filter identified your comments as spams.
  • The community/other users downvoted and/or reported your comments.
  • Your account is suspended or banned because you have violated our rules.

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